Survey Of Community Satisfaction Level With Healthy Friends Innovation At Kewapante Puskesmas, Sikka Regency
Abstract
The basic health service facility, namely the Puskesmas, has one of the programs, namely healthy friends, which is an innovation from the Puskesmas. Customer satisfaction is something that is sought or needed to meet needs. Consumer satisfaction can be obtained by comparing the performance or results to expectations. The Objective is to describe the satisfaction of the people who get visits by health workers in the innovation of healthy friends. The research design is a quantitative description with a sample of 100 people using a stratified random sampling technique. The process of collecting data using a questionnaire. The community felt very satisfied after receiving home visits from health workers at the Kewapante Health Center. From the 5 dimensions of satisfaction, the results for the tangible dimension 99 respondents (99%) felt very satisfied, the reliability dimension 89 respondents (89%) felt very satisfied, the responsiveness dimension 97 respondents felt very satisfied, the empathy dimension 88 respondents (88%) felt very satisfied, and the assurance dimension 96 respondents (96%) were very satisfied after receiving home visits from health workers at the Kewapante Health Center in the innovation of healthy companions. Suggestions: Improve service performance, and provide attention, support, and solutions related to health problems
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